Usability Testing- Product interface usability testing- Estuary Labs

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Read the Usability Company, UK case study

Customer Experience Testing

Need:

Getting input from customers and knowing their requirement is important. The most effective input for informed design decisions is data about the behaviour and performance of people using a design to reach their own goals. Great experience design comes from observing users.

Description:

We test an organization's product or service with representative users who try to do typical tasks with that product or service. The product can be a website, web application, intranet, extranet, mobile application, any software product, any hardware product, interactive system, IVR system, IPTV, gaming platform. It does not have to be a finished product. We can test prototypes from early paper-based stages through fully functional later stages.

Benefits:

Collecting quantitative data on the customers' performance
Help in identifying the customers' satisfaction with the product
Testing early and testing often ensures that the product will meet the business objectives and the customers' needs when it is launched

Deliverable:

Usability Testing Report
Design solutions