Engagement Marketing To Ensure Brand Affinity
Customer Behaviour:
Over time a strong loyalty is built with customers that is reflected in retention, repurchase and finally advocacy to others
Description:
There is a need for engagement marketing to ensure brand affinity. The focus is to enhance the digital customer experience, integrate customers in conversations & also drive the right sets of customer behaviour.
Customer Advocacy
Key Customer Impression:
I Recommend
Key Focus:
Affinity
Key Services:
Mobile Apps Roadmap, Gamification Strategy, Loyalty Program Development, Referral & Recommendation Generation Plan, Retention & Repurchase Strategy, Social CRM Roadmap
Key Tools:
Gamification Framework, Loyalty Program Strategizer, Social CRM Kit, Referral Generation Framework, Upsell-Cross Sell Toolkit