Need:
Getting input from customers and knowing their requirement is important. The most effective input for informed design decisions is data about the behaviour and performance of people using a design to reach their own goals. Great experience design comes from observing users.

Description:
We test an organization’s product or service with representative users who try to do typical tasks with that product or service. The product can be a website, web application, intranet, extranet, mobile application, any software product, any hardware product, interactive system, IVR system, IPTV, gaming platform. It does not have to be a finished product. We can test prototypes from early paper-based stages through fully functional later stages.